UbuntuCare is currently concierge-led. Families and carers submit profiles first, then our team reviews verification, suitability, and launch readiness before any live booking flow opens.
Self-serve bookings and payments are planned for phase 2. Until then, approved carers become visible only through admin-created matches and concierge booking records.
Caregivers can share their DBS and training status during onboarding. UbuntuCare admins review evidence manually before marking a caregiver as approved.
The prototype is designed around review queues, admin notes, and approval controls so the team can operate with care before automation is added.
Insurance evidence is tracked as part of caregiver verification. The team can request follow-up before a caregiver is approved for live concierge bookings.
For safeguarding, verification, or conduct concerns, contact UbuntuCare directly. For urgent danger or immediate risk, call emergency services first.
Families submit care needs. Caregivers submit verification details. UbuntuCare coordinates the next step.